Each year, the City of Santa Clarita receives tens of thousands of requests and works hard to provide accurate and timely responses to the residents and business community. Earlier this year, the City implemented a new online system to manage and track online citizen requests.
Since going live with the new system in February 2008, the City has received and managed a total of 3,764 requests/inquiries from residents and businesses via eService. Of that total:
- 1,472 or almost 40% were responded to the same day that they were received.
- Additionally, almost 76% of all inquires (2,809) were responded to/closed out by staff within 5 days of receipt.
- Only 4.15% (154) of inquiries received has required more then 14 days for staff to prepare a response and close out.
The totals (above) only reflect “online” queries and not the many phone calls and letters the City responds to daily. The new management system is yet another way the City of Santa Clarita is working to provide excellent service to the community.
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